Booking, Advance Token & Cancellation Policy

1. How Our Advance Token Works

To confirm any homestay room, campsite pitch, or certified mountain guide, guests pay a fixed advance booking token (typically ₹300 per booking or 20% for bulk groups) via UPI. This advance token guarantees that the local family or operator holds the room or guides exclusively for your dates.

The remaining balance is payable directly to your local host at check-in via cash or UPI.

2. Cancellation & Rescheduling Terms

• Cancellations made 72 hours before check-in: Advance token is 100% refundable or can be rescheduled to any available future weekend within 60 days.
• Cancellations made 24 to 72 hours before check-in: 50% refund of advance token, or full free rescheduling to a future date.
• Cancellations under 24 hours / No-show: Advance token is non-refundable, as village hosts have already purchased fresh produce and reserved guides who turn away other travelers.

3. Weather & Safety Cancellations

In cases of extreme Sahyadri weather (flash flood warnings in Sandhan Valley, district forest closures, or heavy dam discharges), treks or boat rides may be paused for guest safety. In such situations, guests are offered a full 100% refund of the advance token or a free transfer of dates.

4. Direct Contact for Adjustments

To cancel or reschedule a trip, message our local on-ground concierge directly on WhatsApp at +91 90225 65839 with your booking name and dates.